FAQ
BORROWER ASSISTANCE
Our service enables lenders to enhance the speed and accuracy of their qualification decisions reducing losses. Borrowers benefit from privacy, security, convenience, faster loan decisions and possibly larger loan amounts.
Most requests allow three (3) login attempts to correctly verify your banking credentials. After three (3) unsuccessful attempts, the request is locked for security purposes. To successfully complete the process, please confirm your login credentials (by going to your online bank account and making sure you can login successfully there first) and then ask for a new request from your lender.
Yes! Neither DecisionLogic nor your lender can ever see your user ID or password, nor can we “login” to your account. This system allows you to securely and privately submit an online, read-only copy of your bank statement. Our platform was designed specially to enhance your privacy and security. It operates at a 256‐bit encryption level. Additionally, the DecisionLogic’s Privacy Program is aligned with global, federal, and state privacy regulations, standards and best practices. DecisionLogic has been audited by a qualified third-party Security Assessor to become PCI-DSS 3.2 (Payment Card Industry – Data Security Standard) level-one merchant certified. This means we have implemented and documented procedures for data protection.
Fear not! We are here to help! Email us at support@decisionloigic.com or call us at (858) 586-0202 to connect with a Client Success Specialist.
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