FAQ
BORROWER SELF HELP
We are not a lender, but we are happy to help you find your lender’s contact information. Via email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
For this you would need to reach out to your lender. If you need assistance finding your lender’s contact information, we are happy to help. You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
We are happy to help! You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202. For self-help, review specific FAQ responses.
The process after you have entered your login credentials, and any security responses should only take a couple of minutes at most. If it has been longer than 3 minutes and you are still seeing the processing screen you will want to reach out to our support team to look into the issue for you. You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
We are not a lender, and do not have permission to send you a new link, however, it is possible that your lender may be able to send you a new link. If you need assistance finding your lender’s contact details, we are happy to help. Via email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
Great! You will need to reach out to your lender for next steps. If you need assistance finding your lender’s contact information, we are happy to help. You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
iPhone/iPad
Safari
- Go to the Settings app from your device.
- On the Settings page, scroll down and tap Safari.
- Tap Content Settings > Block Pop-ups.
- On the Safari page, under the General section, toggle off the Block Pop-Ups option.
Chrome/Edge
- On your iPhone or iPad, open the Chrome/Edge app.
- At the bottom tap More (three dots) > Settings.
- Tap Content Settings > Block Pop-ups.
- Turn Block Pop-ups on or off.
Google Chrome
- On your computer, open Chrome.
- At the top right, click More (three dots) >Settings.
- Click Privacy and security > Site Settings.
- Click Pop-ups and redirects.
- Choose the option you want as your default setting.
Microsoft Edge
- On your computer, open Edge.
- At the top right, go to Settings and more (three dots).
- At the left side go to Cookies and site permissions.
- Scroll down and click Pop-ups and redirects.
- Move the Block toggle to off.
Android
- On your Android phone or tablet, open the Chrome app.
- To the right of the address bar, tap More (3 dots) > Settings.
- Tap Site Settings > Pop-ups and redirects.
- Turn on Pop-ups and redirects.
You will need to go into your bank app account settings directly and update that information before reattempting to verify. If you have maxed out attempts on the link the lender sent you, you will need to reach out to your lender to get a new link. If you need assistance finding your lenders contact information, we are happy to help. You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
You will need to reach out to your lender for next steps, and to see if they have an alternative form of verification. If you need assistance finding your lender’s contact information, we are happy to help. You can email support at support@decisionlogic.com, or chat with us live by clicking the chat icon in the lower right corner of your screen, or by calling us at (858) 586-0202.
You will need to login to your online banking account and change the phone number and or email that is associated with your multifactor authentication. Once that is done, we recommend getting a new link from your lender to retry to verify.
Yes! Neither DecisionLogic nor your lender can ever see your user ID or password, nor can we “login” to your account. This system allows you to securely and privately submit an online, read-only copy of your bank statement. Our platform was designed specially to enhance your privacy and security. It operates at a 256‐bit encryption level. Additionally, the DecisionLogic’s Privacy Program is aligned with global, federal, and state privacy regulations, standards and best practices. DecisionLogic has been audited by a qualified third-party Security Assessor to become SOC-2 certified. This means we have the highest implemented and documented procedures for data protection.
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